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Shipping & Return Policy

SHIPPING AND DELIVERY TERMS

  • Items purchased will be couriered via Standard Shipping service within 3-5 business days for Peninsular Malaysia, and 3-7 business day for East Malaysia (Monday to Friday, excluding weekends and Public Holidays) upon order payment confirmation.

  • For orders from EAST Malaysia, kindly e-mail us your orders for manual calculation on shipping charges.

  • Orders will be couriered between 9am - 5pm from Monday to Friday.

  • Orders will only be delivered to street addresses in Malaysia. PO Box addresses are not accepted.

  • Please note that you will have to sign for your order. If you are unavailable at the time of delivery, the item will be couriered to you the next day. Please call the assigned logistic company and provide your tracking number to arrange for a re-delivery.

  • If you are not at the delivery address at the time of delivery, the assigned logistic company will provide a notification card advising you of the process for re-delivery. If three attempts (total) are made to deliver your order, it will be returned to us. Re-delivery will be at the expense of the customer.

  • PUREMae will not be responsible for orders signed for by someone other than the designated recipient.

  • If you find that items are damaged upon delivery, please report to Customer Service (puremae.co@gmail.com) on the same day with supporting evidence and your Invoice number. Reimbursement is subjected to the courier company's discretion.

  • In the rare circumstance that your product is missing from your order, please report to customer service (puremae.co@gmail.com) on the day of delivery and we will be happy to assist.

  • Orders are processed Monday to Friday excluding weekends and public holidays. 

  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

  • All orders are subjected to bank authorization prior to processing. Only authorized orders will be processed and shipped.

DELIVERY CHARGES

    • SHIPPING CHARGES IS BASED ON WEIGHT, UNLESS THERE IS PROMOTION AND THESE TYPE OF PROMOTION WILL BE BROADCAST IN OUR MAIN PAGE AND OUR SOCIAL MEDIA.