Refund policy


  • We do not provide any refund for any orders.


  • we are committed to providing quality products to our customers. if for any reason you are not entirely satisfied, we are happy to issue a product exchange for new and unopened normal priced product(s) that is returned within 3 days of the delivery date.
  • kindly contact us for confirmation of return & exchange products via email at
  • all new and unopened normal priced products may be exchanged after contacting our customer services for approval
  • all products may be exchanged once.
  • products sold are non-refundable, but we are happy to exchange them with another product of the same or greater value.
  • all original shipping and/or handling charges are non-refundable. products are to be returned to their original brand new condition via the sender's preferred delivery mode. we recommend that you use a liable courier service with parcel tracking services to prevent and misplaced or damages.
  • time-frame for return products is approximately one week to three weeks. you will be contacted once the process is completed.
  • in the rare circumstance that your product is missing from your order, please report to customer service ( on the day o delivery and we will be happy to assists.
  • PureMAE reserves the right of final decision if the product returned is in an unsatisfactory condition, or the above terms are not met.